Welcome to our course, how may I help you?

All joking aside, this course will walk you through one of the single most underrated and time intensive services you can offer as a digital publisher - customer service.

Help desks are intended to be a resource provided to end users on behalf of your company to supply them with information and resources they need!

Help desks aren't like they used to be - with customers being connected nearly every minute of every day, you have to be able to provide help when they need it and software can help you help them!