In order to build better products quickly, look to how you can
use data more effectively. This doesn't necessarily mean having
more data- it means deploying resources in the most efficient and
effective way.
Ultimately, relying on your gut isn't separate from data at all.
Building product based on instinct goes back and taps into the
experience that you've built up, both individually and as an
organization.
- Summarize findings into a single sentence.
This forces you to look away from the numbers, and into what they
actually mean for your product. At Yammer, the user research team
gives updates during monthly meetings. They're pushed to summarize
information in a short sentence-"Here's what we learned from you
and here's what we've done as a result."
- Experiment constantly and open up your inputs.
Don't rely on data from a single source to determine the success or
failure of your target goal. By using data from a variety of
sources, from A/B testing to usability testing to customer
development, you can stress-test your hypothesis against your own
biases.
- Use data across teams. In order to build a
data-informed culture, you need to invest time in educating your
team. At Sailthru, chief data scientist Jeremy Stanley spent 30% of
his time teaching a class for engineers on statistical
learning.