One of the best ways to use data to find your North Star metric
is to look at the usage data you already have on hand. When you've
already got usage, analyze it.
(source: Intercom on Product Management)
As Slack CEO Stewart Butterfield says, for each metric used to
build product "you have to figure out what conversion means in your
case. What does retention mean? What does activation mean? For
every business, it's going to be slightly different because of the
nature of the product and the kinds of people who use it."
Different products will have different core metrics. Data only
becomes useful for product development when you can figure out how
it fits into the bigger picture.
Map out product usage by feature to see what levers
you can find to improve. Your core metric will be different
depending on where you are in the product
lifecycle:
- Beginner: In the early stages of your product,
focusing on upping your total active user base is perfectly
acceptable.
- Intermediate: As you hone your approach to
data, look for more specific levers of growth. For an analytics
product, this would be something like getting users to create 3
reports.
- Advanced: When you get more at home with your
analytics data, you can start using a secondary metric to
supplement your core metric. As you have multiple product teams,
you can have each of them devoted to upping other specific core
metrics.
Here are some examples of single metrics with target
goals:
- Twitter: Twitter very early on knew that its
ability to generate revenue was tied to the amount of views that
Twitter feeds received. They used number of feed views to help
predict potential revenue.
- Remind: Remind, a communication tool for
teachers, focused on getting new users to refer other teachers to
their product at the optimal moment. Internal data showed that
momentum in growth was tied to when the first teacher at a school
used Remind, so the product team focused its efforts on getting
these users to shower.
- Zynga: Zynga, an online game platform, looked
specifically at Day 1 retention. If a user came back the day after
they had downloaded a game, they were more likely to stick around
longer. They were also more likely to spend money in the game.
- Dropbox: For Dropbox, the key action for
engagement was getting users to place at least one file in a
Dropbox folder.
- Slack: Slack focused on getting companies to
hit a milestone of 2,000 messages sent, which corresponded to a 93%
retention rate. Their reasoning was simply that that's how long it
takes for an organization to really use the product and realize its
value.