Some organizations struggle with how the shared services center can work with multiple systems. In some cases, organizations have different localized instances of systems, running completely different versions of the software. In other cases, organizations may be running a patchwork of completely different ERP systems. Each entity within the company continues to use its legacy system and its legacy processes, which can make it extraordinarily difficult to move to a shared services center model.

When underlying processes and systems do not match organizations often choose to outsource the entire process to provide a degree of standardization, and to reduce the cost and complexity of the processes. Technology does not, however, have to be a barrier to moving towards a more efficient process. In fact, if used wisely, it can actually help reduce the overall cost of processes and increase the value provided by the services center.

Organizations that have a clear understanding of the existing enterprise technology and how it relates to the organizations' technical vision can leverage their existing investments to support the move to shared services centers. Finding ways to augment or supplement existing systems and related challenges to support shared services centers can deliver immediate benefits that will be further enhanced by the cost savings provided by a shared services center.