For technology, look at how technology can support your business now and in the future. Strive to automate manual, repetitive tasks and, wherever possible, remove the need for manual data entry. Add functionality that enforces business rules and best practices. Look to how you can achieve these objectives with technology that is already in place and build a roadmap for the future. With the right technology in place, organizations can immediately optimize processes, eliminate clerical work, and keep staff focused on resolving more complex business issues while they prepare for future change and growth.