With a simplified approach to global process management, using SAP systems as a solid business and technical foundation, organizations can focus on choosing the best shared services model, either in-house or outsourced, for their unique business needs.

Even with SAP systems as a foundation for shared services, moving to a shared services model can still be a challenge for many organizations. The Dolphin Shared Services solution is an SAP-certified, third-party add on solution that facilitates optimizing processes and moving to a shared service center model. The solution is based on Dolphin's 20 years of leadership in improving business performance with SAP data and process solutions. The Dolphin solution provides enhanced capture, processing, access, storage and reporting of data specifically for a shared services environment, functionality which is particularly important when moving critical near-cash processes to consolidated shared services centers.

The solution can be used to consolidate information across multiple SAP and non-SAP systems with a centralized view of processes across geographies and business units. This enables highly diversified businesses to standardize these key processes, despite radically different business requirements and maintain a single process that drives better reporting and insight, better allocation of resources, and greater cost savings for the organization.

It can also support in-house or outsourced shared services models. Currently deployed across a number of outsourced service providers, the Dolphin solution bridges the divide between service center processes and SAP systems, delivering greater transparency and control to the organization.

Functionality that is available to optimize AP and AR processes include:

• Flexible data capture of AP invoices and AR remittance details (OCR, EDI, EFT, FAX, email, eInvoicing, AR lockbox, etc,)
• Configurable business rules with the ability to control processes at a corporate-, geographic-, business unit-, or local-level
• Simplification of managing 'de-coupled' transactions in AR
• Faster, more standardized processing with SAP-based workflows and notifications
• Improved document retention with secure, centralized online document storage on premise or in the Cloud
• Greater insight into operational effectiveness, cash forecasting and controls with real-time reports and analytics
• Faster approvals and exception handling by SAP and non-SAP users with mobile and web access
• Easily facilitated inquiries and disputes with intuitive search, retrieval, and output of data
• Support for US and international statutory, tax and regulatory audits

With the additional shared services functionality provided by Dolphin, organizations can optimize AP and AR processes with a singular solution that works seamlessly with existing SAP systems. By using the Dolphin Shared Services solution organizations can extend the benefits of optimized processing and document management to other processes that are well suited to a shared services strategy, such as journal entry processing, travel and expense reporting, sales order management and human resources.

Whether the Dolphin solution is implemented as part of a regional shared services center or as the foundation of a single global business services solution, it can scale to accommodate the complexity of any business with multiple business divisions, global locations, or IT infrastructures. Dolphin's simple approach to managing multiple processes significantly increases the return on investment from a shared services model.