The boundary-spanning role of change agents can sometimes cause organizational insiders to question their loyalty. It was recommended that change agents send clear signals about where theIr allegiance lies.

"I always remind myself through this process that it's not about me, it's about what's best for the organization because I often feel that when one has a responsibility like this, it's a huge responsibility. You often have to remind yourself of just the magnitude of this responsibility to do what's right. It can't be change for change's sake." (Change Agent)