We're faced with an abundance of problems to solve, and a scarcity of time. Unlike other organizations, Customer Success is not as standardized or codified, so we too often find ourselves struggling to define our roles.

We start to ask ourselves:

• Should we focus on onboarding? If so, which part of it?
• Which Customer Success platform should we be using?
• Is all this reactive support paying off, or are we missing the point?
• Are we measuring the correct KPIs?
• Are the things I'm doing every day ever going to advance my career in any way?

The answer to these questions might surprise you. Join Nils and Dan to get back to basics, and derive some action items from first principles in this 71 minute action-packed workshop.