Support & Security Questions
Support and security are an important factor for peace of mind to ensure the support you need and the security of your data.
Questions to ask the hosting provider in relations to Support and Security:
- Is there 24x7x365 on premise security and technical support?
- Is there remote hand support available if no onsite support available after hours? If so, what is the cost?
- Do I have access to the data center at any time? What security is available when entering?
- What level of security and redundancies does the Provider have when it comes to both physical (data center) and the network?
- What is your escalation procedures when I need support?
- Can I get a live person any time on the phone? How about ticketing systems?