Unless you're in a niche market, or selling to large
corporations within a specific industry, your initial target market
is probably too big. You should have big aspirations, but for
initial growth and to become an expert at selling your product,
your target market should be small, identifiable, and
addressable.
Here's why:
- A small market makes it easier and cheaper to reach people.
When you have massive resources, then you can afford to reach
everyone (think Super Bowl ads), but right now you just
can't.
- If the initial market is large, you will likely use a "spray
and pray" approach to marketing - where you just "try to be
everywhere" and hope that you get lucky and get people to sign up.
This approach is called gambling and rarely works. We want to
create something predictable and repeatable to grow your
business.
- The smaller the market, the easier it is to identify who the
customers are, and the greater the likelihood that they're part of
the same "groups" or have similar interests. This enables "cluster
marketing" where you can invest in targeting large groups of people
and getting them to sign up, instead of one-to-one marketing (which
is often expensive and slow).
- A smaller initial market helps you learn how to address that
market at a reasonable cost (500 cold calls instead of
2,000,000).
- If you can learn how to sign up / sell to 25% - 30% - 40% of a
target market, you'll then be able to sell to an expanded
market.
Here's an example of the benefits of having a smaller initial
addressable market:
Let's say your total potential market is all fast food
restaurants in North America. You would be smart to start with only
fast food restaurants in Chicago (or wherever you live), only ones
which sell X (hamburgers, for instance), and which are
independently owned. Your target market just went from millions to
an easily defined group (for the rest of the example, we'll say
250).
What do all independent, Chicago-based, hamburger restaurants
have in common? You find out that almost all of them are:
- part of the same restaurant association
- contact information is listed on that association's
website
- are serviced by one or two hamburger bun / soft drink / meat
suppliers
You also learn that their challenges are almost universal -
staff quality / retention, low-cost regional marketing, and rising
operational costs.
So you put together a marketing plan and here's what
happens:
- You do an email blast telling 250 owners about your new
service. Result: 10 signups (4%).
- You decide to do a "drip campaign" of 4 emails over 2 weeks to
warm up the rest of them to your idea and convert them. Result: 15
signups (6%)
- You start cold-calling every restaurant. You not only increase
your conversion, but you learn a lot more about what they like or
don't like about your product. Result: 45 signups (18%)
- You decide to reach out to the association and ask them to
promote you in return for expert content that you have and perhaps
a profit share. They email blast their members. Result: 10 signups
(4%).
- You contact the bun / soft drink / meat suppliers and offer a
partnership. A couple tell you that they're not interested, but one
likes the idea and you build a co-promotion. Result: 20 signups
(8%).
You've just spent a little bit of cash and a couple of weeks
hustling. You've learned a lot about your market, how to speak to
independent restaurant owners, and most importantly, what motivates
them to buy.
Oh, and while becoming an expert at selling your product to
independent restaurant owners, you also captured 40% of the market!
With numbers like that, you can legitimately claim to be an expert
at customer acquisition of independents in Chicago. You're also in
the enviable position of deciding how to expand. You have three
choices at this point: learn how to sell to large chains in Chicago
(likely a lot different, so cutting your "sales efforts" in half!),
expanding to all independent fast food restaurants in Chicago
(probably a lot of similarities), or expanding nationally to all
hamburger independents in America (probably even more
similarities).
(img src:
//www.keswickcanoeandbushcraft.co.uk/files/4113/2110/3209/bushcraft1.JPG)