Loyalty is fleeting, engagement is everything. In this age of infinite alternatives, a consistent, rewarding customer experience across all digital channels is imperative to maximizing your brand and your products. Breakouts in this track target just that, combining art with science in areas such as personalized communication, workflow acceleration, responsive design, social business, omni-channel brand management, and more. Key CEM experts from OpenText and our customers will provide valuable insight into product roadmaps, integrations, and best practices.