• There is a lack of engagement with and follow through by Utility and Government program andpolicy design.

• There is no systematic approach to getting and using industry input on Utility and Government program design.

• Industry feels that input provided during past engagements with Utilities and Government has been discounted.

• Industry is not being effectively kept up to date on developments, changes, and new initiatives.

• Programs and promotions have been varied and contribute to an overarching negative disruption in the marketplace.

• Program impacts have been mixed and have had some unintended consequences.

• Only a few Individuals and companies in the industry have been willing to engage with Utilities and Government on program and policy design.

• There is little alignment across jurisdictions and across industries involved in home performance.