Once a candidate has registered for an exam by submitting a booking request (with their preferred location/date/time combinations), a confirmation email listing the final confirmed date, time, and location of the exam will be emailed to the candidate. The email will also contain instructions on what to bring on exam day to the test centre.

The confirmation e-mail can be expected within 5 business days of the candidate's booking request. In the event Yardstick is unable to confirm one of the three options, a representative will contact the candidate to identify additional options

Should the candidate require immediate support from Yardstick regarding the exam, at any time between registering and the exam date, they can call:

Yardstick Emergency Support at 1-888-881-1005.

Please note, Yardstick staff will pick up between 6:30am and 5:00pm MST - Monday through Friday. Outside those hours, a message can be left on the answering service. A Yardstick representative will respond at their earliest convenience.