No refund will be provided to a candidate who does not take the exam at the approved test centre and at the scheduled date/time unless the failure to take the exam is due to:

1. Death in the family (immediate); 2. Sudden illness or injury (incapacitating); or 3. Other circumstances deemed to be commensurate with (1) or (2).

In these situations, candidates have 10 business days from the date of the exam to submit a refund request email to testingsupport@getyardstick.com along with supporting documentation outlining the circumstances that prevented them from taking the exam on the scheduled exam day. If the refund request is approved, 50% of the purchase price may be refunded.