Reviewing Franchisee Performance
Franchisees only have access to the Franchisee Performance tab which lists a few metrics about the current year's audits at the store(s) they have access to.
Clicking on a store will open detailed statistics, similar to what is in the mobile-friendly application. The franchisee can also view their individual audit results by clicking on the approved audits.
FranchiseBlast also offers global performance analytics across many audits, showing you system-wide weaknesses. The aggregate data can easily be filtered by territory, date ranges or auditor. Our heat map also lets you drill-down to your weaknesses, allowing you to define actionable tasks to continuously improve.
Furthermore, a number of dashboard widgets let you visualize progress over time. In the example below, we see that two subsections of the audits took a big drop in February, but that the issue was rectified in March.
What we've shown here only scratches the surface of the true power of FranchiseBlast. Below you will find a performance dashboard which lists all your franchisees. The dimensions listed are configurable (in this case Sales, Purchases, Profit, Store Audits and Active Violations are shown).
Clicking on a row will open detailed metrics about the store. Many dimensions are accessible such as Sales (as per below), Inventory (inventory cost values, purchases, etc.), Members (loyalty program member count, average transaction price, etc.) and Audits (average scores, violations, etc.). Custom metrics can also be added (customer satisfaction scores, etc.). Each metric is comparable with the group average, or against this store in the past, on any date range (days, weeks, months, years, etc.).
Certain metrics can be broken down even further to perform detailed analysis. The example below shows the breakdown of sales per category.
Even if you are not using our operational solutions (point of sale or CRM systems), the FranchiseBlast team can work with you to import data from your existing systems in order to give you a centralized performance dashboard.