I used to think I was the best personal trainer and no one was better than me. It wasn't true.
There's a misconception that clings to many passionate business owners, myself included for a while. We believe we're the magic ingredient, the secret sauce that keeps clients coming back. In my case, I thought my clients wouldn't connect with anyone else, that my unique training style was irreplaceable.
Looking back, it feels like wearing rose-colored glasses. The truth, as I discovered when I finally took the leap and hired other trainers, is far simpler:
Clients crave consistency more than anything.
Think about it. When you go to your favorite coffee shop, do you care if the barista who makes your latte is the same one every time? No, what matters is that the latte tastes the same - delicious and exactly how you like it.
Your clients are the same. Not to say they don't enjoy your presence but they came to you for a specific result - to get stronger, lose weight, or improve their overall fitness. They developed an expectation for their training sessions, a system that works for them. And that system, not your singular presence, is what keeps them coming back.
Here's the humbling realization:
The transition from "superstar trainer" to leader of a team wasn't easy, but it was transformative. It allowed my business to grow beyond the limitations of my own schedule and energy. More importantly, it gave my clients the consistent, high-quality experience they craved, delivered by a team of passionate trainers empowered to succeed.