This is the post four of a five part series detailing the principles that guide high performance growth teams. Subscribe here to get the rest of the series.
Warren Buffet gives the advice "If it isn't the most important thing, avoid it at all costs." Peter Thiel use to famously walk around the Paypal offices and refuse to talk to you unless it was about your currently assigned number one initiative. It's no secret that I'm a big believer that focus wins professionally and personally. But when it comes to growth, I think focus is vital. Which is why the fourth principle that guides our growth philosophy is:
I previously wrote about how focus wins in detail . With this post I'd like to do a quick recap of those reasons, along with how we specifically apply it to our operations as a growth team.
Cal Newport explains the simple equation behind focus:
1. Your highest priority goal should be the goal that returns
the most value per unit of time invested.
2. You and your teams time/attention are limited.
3. Therefore the time/attention you spend on lower priority goals,
steals time from your higher priority goals, so the total net value
produced is lower the more time/attention you put into lower
priority goals.
Beyond that simple (and awesome) equation, there is a self-reinforcing cycle behind focus that drives teams.
There are five main reasons focus wins:
1. You Move Faster
Focus provides a single filter for teams to make decisions. It also
constrains surface area to worry about. The less surface area, the
less complexity, the easier decisions are to make, the faster you
move. Conversely, the more surface area, the more complexity, the
harder decisions are to make, the slower you move.
2. You Learn More
The faster you move, the more you learn. The more you learn, the
more successful (hopefully) experiments you'll run.
3. More Progress
The more successful experiments you fun, the faster you will
grow.
4. Confidence
The more progress you make in a single area, the more the teams
confidence builds.
5. Value and Competitive Advantage
Focus helps you be world class in one or a few areas, rather than
being just ok across a bunch of areas. That leads to faster growth
and a competitive advantage.
Choosing The Highest Impact Area
We have opportunities to make improvements to every area of our
growth equation. But our primary limit is time. That means we have
to be really good at working on the highest impact areas, and
ignoring the rest. We spend a lot of time looking at the overall
picture and understanding where the highest impact area is right
now. Is it on acquisition, activation, retention, revenue,
referral? If retention, what part of retention? Etc, etc.
We primarily do this by building a growth model that is informed by our commitment to data . The model and other pieces of data help us asses three things for each part of our growth equation:
1. Where are we at today? (the baseline)
2. How much do we think we can improve it? (the ceiling)
3. How does that improvement impact our key metrics? (the
sensitivity)
Setting Guard Rails With OKR's
After we figure out the highest impact area, we use the goal
setting framework OKR's (Objective and Key Results) to set guard
rails on that area. The goal setting framework has a few
components.
1. We set a qualitative objective against the high impact
area
2. We set some quantitative goals that measure the high impact
area
3. We set a time frame that we are going to work on the focus
area
Number three is the most under appreciated piece of the framework. The time frame is key to focus. It provides a future stake in the ground that tells the team we are going to step back and reassess our focus area. That allows the team to stay heads down on their focus area and block out the noise from elsewhere.
Focusing On Few Acquisition Channels
There are many ways to get traction. But there are only a
few ways to truly scale, which is why
choosing and focusing on your key acquisition channels is
important. We have a lot of opportunities to do one offs that would
probably help acquire some new users. If the channel/tactic doesn't
have the potential to meaningfully change the game for us, then we
don't spend time on it. Spending time on those types of
opportunities only steals time from the truly meaningful ones.
We Double Down When Something Works
When we find a tactic or experiment that works, we ask one simple question. How can we do more of this? We try to double down on the things that work, before moving on to experimenting with new things. This sounds simple, but it is one of the most common mistakes I see other teams make .
source: http://www.coelevate.com/essays/how-we-apply-focus...