Benefits Of Guides
Guides.co provides a simple but powerful platform for internal and partner training using a much more engaging and always up to date platform. Traditional employee, sales, and partner portals can quickly become too content-heavy and overwhelming for finding information quickly. By combining content, collateral, and frequently asked questions in a guide format, your employees and partners can access information from any device quickly and easily.
Some benefits include:
| Easy to Update |
| Updating content in guides is simple, so as products, programs, or information changes, you can easily update existing guides and everyone always has the latest information. Plus, with the ability to provide feedback and ask questions directly inside the guide, your users can contribute while consuming the content, so you can fix issues and ensure that your content is achieving its goal. |
| Detailed Analytics |
| Your organization invests a lot of time and money to produce
content to keep your employees and partners up to date, so it's
critical that you have detailed analytics on who - and how often -
people are accessing your content. Guides.co includes "heat maps"
on an aggregate and individual basis so you know which content
items are being accessed more or less frequently even on an
individual level.
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| Embed Additional Assets |
| In traditional information portals, users have to link from page to page or to additional libraries to find what they're looking for. With Guides, not only can you embed videos, powerpoint presentations, and interactive widgets in guides, you can also upload documents and templates that users can download within a guide keeping users 'in-context" and on task. |
| Accessible On-Demand |
| Many organizations provide employee and partner "courses" or
learning modules which can be effective for initial training.
However, if they want to find specific information they learned
during their course, it can be difficult or impossible to find it
again. We recommend "guides" over "courses" because they can accessed at any time - in the office, on the train, or in the field - not only as an initial training resource, but as an ongoing reference guide that always contains the most up to date information and processes. Guides are personalized for every user and can be accessed on any device. An employee who accessed a training guide in the office, and later retrieves it on their phone will be on the same page they were previously and have access to their notes, bookmarks, and other personalized information. |
| Content by Role or Objective |
| Many information portals contain everything someone needs for
their role (sales, support, programmer) or to achieve an objective
(ex: sales collateral for a product, phone sales scripts). But as
the amount of content grows, it can become overwhelming and take
too much time trying to find the right content quickly. Guides allow you to put everything someone in a specific role or trying to achieve a specific objective needs in one place for easy access. As an example, rather than organizing content by format or type, you could create the "Electron 6 Sales Guide" broken down into sections on product specification, competitor information, customer outreach, and sales collateral. Sales people can access the guide and use it as first time guides, and subsequently as a reference guide they know is always up to date. |
| Developing Processes and Best Practices |
| Because guides are "living documents", they are great for documenting processes and evolving them over time with user feedback. No need for versioning and revisioning, updating guides and notifying users is simple and painless. |