Landlord Concerns: As the design team is brought on, the landlord has an opportunity to begin considering tenant impacts:
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Bring tenants into the decision-making process
Include tenant engagement in the design team's Terms of Reference
Include the minimization of tenant disruption in the design team Terms of Reference
Plan for swing space
Tenant Concerns: At this stage, tenants may not yet be aware of a future retrofit project. But if they are, there are opportunities for early involvement:
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Creating a tenant stakeholder group
Deal with distrust: In some cases, there are long-standing barriers to tenant participation including historic lack of engagement or an antagonistic relationship between a landlord and tenants.
These relatively common but serious issues can be addressed through questions submitted in writing to the landlord related to the upcoming project. If the questions are submitted by the tenant stakeholder group, they are anonymized -- which may be preferred by some tenants.
Industry Concerns: Engineers and Architects have an unparalleled opportunity to impact tenant disruption through design:
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Consulting the experts (tenants, building managers and repair crews)