SOLUTION: Incorporate Tenant Liaison Role into Contractor Requirements

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Carrying out a construction project in an occupied building is complex: shared vertical access, maintaining exit routes, scheduling notifications for suite access, and maintaining safe and clear work areas inside people's homes can all pose challenges above and beyond a typical construction project. This unique set of challenges can be offset by incorporating a new role into the construction team: a "Tenant Liaison" can be responsible for foreseeing these scheduling and logistical challenges, and building solutions into the construction project.

The integration of a Tenant Liaison into retrofit projects can reduce construction delays, eliminate unforeseen remobilization and lost productivity costs, and provide tenants with a single, trusted point of contact who is on site at all times.

In many cases, the Tenant Liaison will know most tenants' names and unique needs, having completed surveys to identify things like respiratory or mental health conditions, overcrowding or hoarding, mobility assistance required, etc.

While some owners may prefer to fill this role themselves, there are significant benefits to integrating this role into the construction team: construction schedules, access and sequencing plans should be directly and dynamically informed by the Tenant Liaison.