In a post from almost five years ago, Rand
Fishkin segments search queries into four buckets to uncover
potential searcher intent: navigational, informational, commercial
investigation, transactional. While this post is a fossil in the
internet marketing world, the approach and information is still
valid.
As Fishkin explains, we as search engine users showcase our
intentions through the words we choose to query.
Our semantics show what we want, and to some extent, what we
expect. He goes into some detail about how he categorizes these
four segments:
- Navigational search is when a searcher is
looking for a pre-determined destination. Think of the people, most
likely your parents, who still type a domain name into the search
box.
- Informational search probably covers the
largest bucket of keywords, and is generally representative of
users looking for a quick answer. These are people looking for a
phone number, directions, or even a piece of recent news, such as a
sports score or headline.
- Commercial Investigation is, as Fishkin notes,
"straddling the line between research and commercial intent." These
are queries where the searcher is looking to gain information to
help them inform a buying decision, even if they do not convert;
this is the gathering of information that has the potential to
later lead to a sale.
- Transactional is the obvious one: these are
queries where the searcher is looking to make a purchase, find a
place to make a purchase, or complete a task. These can range from
queries looking to make a purchase online, to looking up the
address of a store, to signing up for a service.
To take this one step further, Fishkin assesses the potential
value of each intent segment, exploring the average opportunity
value of each type in relation to conversions, with navigational
being the lowest and transactional being the highest.