• Need to differentiate professional residential HVAC contractors from low-quality, low-cost companies whose work and behaviour reflect poorly on the entire industry and makes the sale of quality projects and installations difficult.

• There needs to be some method of differentiating those who do this work professionally, following standards for equipment selection and installation, from those who do not and contribute to substandard results that damage the reputation of the industry. Contractor selection should be based on value, not price.

• Currently there is a lack of standards, and lack of enforcement of those standards that do exist. This leads to an "unlevel playing field" where quality contractors who meet the existing standards must compete with others who do not.

• Sometimes energy improvement processes and technologies are not well researched, which can lead to future problems. There may be conflicting theories and "factual data" between suppliers and presenters of home energy solutions.