• Education of consumers on the importance of installation quality remains a challenge with respect
to:
• What is entailed in a quality job?
• What process should you go through in selecting and working with a professionalcontractor?
• What types of issues can be expected to arise and how they can be dealt with?
• What can go wrong if you choose the wrong contractor?
• How can you recognize a professional contractor?

• Scaling the contractor education to improve quality and the business value associated with improved workmanship is a challenge.

• Generating agreement on a systematic inspection process targeting contractors whose projects have a history of problems.

• More effort needs to be put towards ensuring that permits are actually taken out when required, by local governments

• More effort needs to be put towards informing homeowners regarding regulations and the importance of following them, by local governments and the provincial government.

• Utility and Government programs need to have more focus on ensuring quality installations.

• More "fact-based" information needs to be supplied to contractors regarding new equipment, technologies, and installation practices.

• The industry needs better standards for equipment and installations, and enforcement of these standards.