• There needs to be better connectivity and integration of industry input into Government and Utility objectives.

• While program impacts have generally been positive, they haven't necessarily worked as well as they might have, and have had some unintended consequences.

• Programs that start, stop, and change frequently can negatively affect the industry as it struggles to meet significant variations in demand for its services.

• Government and Utility programs need better industry involvement at design, mobilization, and management stages, including industry involvement in technical/product criteria, installation standards, specifications, and quality assurance.

• There is no structured and systematic approach to engaging and actually using industry input on utility program design, rate design, and government policies around fuel choice and taxation. Industry is not being effectively kept up to date on developments and changes