List of Questions

Questions related to Quality Installation of Insulation Retrofits in BC Homes:

1. How do I sign-up for the training?
2. I tried logging in to the Quality Installation of Insulation Retrofits in BC Homes course and it's not working. What's the problem?
3. How do I save my progress in the training?
4. How do I return to the training another day?
5. I'm stuck on a module/section/page, it won't let me progress to the next one.
6. Where can I find/download my certificate? (Insulation course)
7. Where can I find/download the resources/PDFs mentioned in the training video/presentation?
8. I have another technical issue/problem that is not listed.
9. I have questions about the course exam.

Questions and Answers

Related to Quality Installation of Insulation Retrofits in BC Homes:

1. How do I sign-up for the training?
Watch this video (and/or read this PDF) for additional instructions on how to enroll in the Quality Installation of Insulation Retrofits in BC Homes.

2. I tried logging in to the Quality Installation of Insulation Retrofits in BC Homes course and it's not working. What's the problem?

First, make sure you have followed the proper steps for signing up for the training. The course is hosted on a separate website from the rest of the HPCN content so you must create a new account. This log in is NOT the same one you use for the HPCN Portal. Follow the instructions in #1 above.

If you followed the instructions in #1 above and are still experiencing problems, check that all of the steps in the instructions showed up for you. For example, when you created your account did a pop-up window open to ask you to confirm your location? If not, this means your internet browser's pop-up blocker is preventing you from completing the account set-up. Turn off your pop-up blocker for this website to continue with the account set-up process. Here is an article on how to turn off your pop-up blocker for certain websites that might be helpful.

3. How do I save my progress in the training?

Your progress is automatically saved as you progress through the training. You can simply exit your internet browser and the next time you return to the training, you can continue where you left off.

4. How do I return to the training another day?

• Visit homeperformancetraining.ca
• Depending on your browser settings, you may be automatically signed in. If not, click on the "Sign In" button in the top right hand corner, enter the email and password you used to create your account on the training website, and log in. Click on "Dashboard" in the top right hand corner.
• Click "Start" on the training module at the top of the page.

5. I'm stuck on a module/section/page, it won't let me progress to the next one.

A) Exit the Training Window

Training modules open in a new window. This window will need to be closed before you can progress to the next module. If you minimize the screen, you'll notice that the training webpage is still open in the background. The images below show how the training module window (highlighted in yellow) can be minimized to reveal the training webpage still open in the background.

When you reach the end of a module (i.e. you have finished all the sections and are unable to click the "next" button), click the "X" in the top right corner of the training module window. Your progress is automatically saved at all times, you can exit the module whenever you need to. If you do not see the "X", click anywhere on the screen and then press the "Esc" button on your keyboard.

The training module window will close and should reveal the main training website that was still open in the background. From here, you can finish progressing through the course's section until you reach the Congratulations page. Click on "Return to Dashboard" to continue to the remaining modules in the course.

B) Watch Videos to the Very End

Another reason for a "stuck" module, is if any of the videos are not watched completely to the end. Check that each step in the "Course Description" box on the left-hand side has either a check mark or red "X" next to it. If any are blank, revisit the step and make sure you watch the video to the very end.

6. Where can I find/download my certificate? (Insulation)

Visit homeperformancetraining.ca/store, log in to your account, and click the dashboard button in the top right corner.

From the dashboard page, click on "Completed Courses".

Scroll to the Module you want to download the certificate for and click on "Certificate".

7. Where can I find/download the resources/PDFs mentioned in the training video/presentation?

After completing a training module, close the training module window to return to the main training website (see #1 above). Click on the section that says "Module # Resources".

8. I have another technical issue/problem that is not listed.

Unfortunately, other technical issues sometimes occur due to different browser settings. Try the following steps to resolve the issue:
1. Exit out of your internet browser. Your progress in the course is automatically saved so you can exit at any time.
2. Reopen your internet browser and navigate back to the homeperformancetraining.ca website. If you are not automatically signed in, log in again by clicking on the "Sign In" button in the top right corner.
3. Click on the "Dashboard" button in the top right hand corner and resume your course where you left off.

If the issue is not resolved, try the steps above again, this time using a different internet browser if it is available to you (e.g. Google Chrome, Firefox, Safari).

If the issue is still not resolved, contact us at info@homeperformance.ca

9. I have questions about the course exam.

View the exam FAQs here.