If iPad
doesn't have sound or if video doesn't play, try these
steps.
No
sound
- Make sure the iPad speaker isn't covered.
- Make sure the Side Switch isn't set to silent. See the iPad At
A Glance section -> Volume buttons and the Side Switch.
- If you're using a headset, unplug it, then plug it in again.
Make sure you push the plug all the way in.
- Make sure the volume isn't turned all the way down.
- Music on iPad might be paused. If you're using a headset with a
play button, try pressing the play button to resume playback. Or
from the Home screen, tap Music, then tap
.
- Check to see if a volume limit is set. In Settings, go to Music
> Volume Limit.
- If you're using the line out port on the optional iPad Dock,
make sure that you turn on the external speakers or stereo, and
that they're plugged in correctly and working properly. Use the
volume controls on the the external speakers or stereo, not on
iPad.
- If you're using an app that works with AirPlay, check to see if
the AirPlay device you're sending the sound to is turned on and the
volume is turned up. If you want to hear sound through iPad's
speaker, tap and select it from the list.
A song, video, or other item won't play
The song, video, audiobook, or podcast may be encoded in a
format that iPad doesn't support. For information about the audio
and video file formats iPad supports, go to www.apple.com/ipad/specs.
If a song or video in your iTunes library isn't supported by
iPad, you may be able to convert it to a format iPad supports. For
example, you can use iTunes for Windows to convert nonprotected WMA
files to a format iPad supports. For more information, open iTunes
and choose Help > iTunes Help.
No video or sound when using AirPlay
To send video or audio to an AirPlay device such as an Apple TV,
iPad and the AirPlay device must be connected to the same wireless
network. If you don't see the button, iPad isn't connected to the
same Wi-Fi network as an AirPlay device, or the app you're using
doesn't support AirPlay.
- When sound or video is being sent to an AirPlay device, iPad
doesn't display video or play audio. To direct the content to iPad
and disconnect iPad from the AirPlay device, tap and select iPad in
the list.
- Some apps play only audio over AirPlay. If video isn't working,
make sure that the app you're using supports both audio and
video.
- If the Apple TV has been set up to require a passcode, you must
enter it on iPad when asked, in order to use AirPlay.
- Make sure the speakers on the AirPlay device are turned on and
turned up. If you're using an Apple TV, make sure the TV's input
source is set to Apple TV. Make sure the volume control on iPad is
turned up.
- When iPad is streaming with AirPlay, it must remain connected
to the Wi-Fi network. If you take iPad out of range, playback
stops.
- Depending on the speed of your network, it may take 30 seconds
or more for playback to begin when using AirPlay.
For more information about AirPlay, see support.apple.com/kb/HT4437.
No image on TV or projector connected to iPad
When you connect iPad to a TV or projector using a USB cable,
the attached display automatically mirrors the iPad screen. Some
apps may support using the attached display as a second monitor.
Check the app's settings and documentation.
- To view HD videos in high resolution, use the Apple Digital AV
Adapter or a component video cable.
- Make sure the video cable is firmly connected at both ends, and
that it's a supported cable. If iPad is connected to an A/V
switchbox or receiver, try connecting it directly to the TV or
projector instead.
- Make sure that your TV has the proper video input selected,
such as HDMI or component video.
- If no video appears, press the Home button, disconnect and
reconnect the cable, and try again.