Mobile BPM applications drive more than just process efficiency. They empower workers
to make smarter decisions by providing more information at the point of decision. Critical decisions are made in the field every day that define a company's interaction with customers and partners. For example, In this mobile age where a customer can walk into a store and, using their mobile device, price compare every item against every other store in the world, the employees need to be equally empowered with information to win the customer sale.
Mobile BPM combines the delivery of information and action in a single interface to empower workers to make smart decisions that drive enterprise processes. A wide variety of industries have field personnel making important, process-driven business decisions every day that could benefit from mobile access, such as:
Each of these industries trusts that field personnel interacting with customers are making informed decisions to drive critical business processes. An insurance claims adjuster, for example, must evaluate a claim in the field and recommend an action based on business rules and collective knowledge set by the corporate headquarters. Mobile BPM access to information, rules and processes would allow the adjuster to make an immediate and better informed decision while in consultation with the client, as well as increase the efficiency of the overall claim process through mobile actions. This example of mobile BPM has a number of positive effects including: