Similar to product reviews, service satisfaction survey is a post-purchase messaging request that asks recent buyers to complete a brief survey regarding their total purchase experience. It is typically sent few days after the product has been successfully shipped to the customer.

Service satisfaction surveys allow eCommerce merchants to get a good grasp regarding their customers' opinions and feedback. They are also provided as an additional touch point to the customers. Thus, allowing you to continue the sales funnel by up to 20% higher revenue even right after a purchase has been done.

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