Exceptional customer service plays a big role to help customers overcome the hesitation of buying from a small or medium eCommerce store. Ola.Pet is embracing Facebook customers with Quick Facebook Chat - the free app that allows you to communicate with customers via Facebook messenger.

Ola.Pet used and leveraged this tool effectively in a personal and timely manner.

Your customers can use their own Facebook accounts to chat directly with you n your store, without having to create a support ticket. After that, both you and your customers can follow up the conversation anytime, anywhere with Facebook messenger. This also paves the way for future advertising.