Process mapping is a brilliant tool to assess and record the processes in any business - and trust me, any process can be mapped!

I have found that running a mapping exercise with a team always highlights holes in any business processes. It can also highlight potential bottle necks that hold the process up and lots of areas where work is unnecessarily duplicated.

Every time I have done this with my clients, I have saved them time, money and resource, as well as enhancing the customer experience.