Remember - what gets measured gets done. But the question for you is: 'are you tracking the right performance indicators in your department?' Don't track lots of things just the important ones to give you a critical view of your departments' performance at a glance, so that's less than one page.

When a KPI moves outside the tolerance that you have set, then you can start to drill down to see exactly what is happening. Once you know what is impacting the performance you can then decide how to act. You'll should also be interested in KPIs from other departments and for the business as a whole.

Many companies adopt the Balanced Business Scorecard (BBSC) approach to help them monitor those all important metrics.

Image courtesy of balancedscorecard.org

Further details about how to use the BBSC in your business is available at Balanced Scorecard