1.1.4 Identify ways to apply effective verbal communication skills.

• Establish a good rapport with the client right from the first contact
• Maintain this rapport in all your interactions
• Be responsive and attentive throughout the assessment
• Create recommendations that respond to the client's needs, concerns and plans. They will have a much greater chance of being acted upon.
• conduct yourself in a professional manner with your colleagues and supports staff with your service organization
• respond in a prompt and appropriate timeframe and professionally to all inquiries connecting to your file submissions.