Education of consumers with respect to:

• What is entailed in a quality job/renovation, and realistic cost expectations.

• What process they should go through in selecting and working with a potential contractor.

• What types of issues can be expected to arise and how they can be dealt with.

• What can go wrong if they choose the wrong contractor.

• How they can recognize a professional contractor.

Fewer low-quality projects through:

• Contractor education to improve quality.
• A systematic inspection process targeting contractors whose projects have a history of problems.
• A well-recognized designation for qualified, professional contractors.
• More effort towards informing homeowners regarding regulations and the importance of
following them.
• Utility and government programs need to have more focus on ensuring quality installations, and
ensuring that permits are acquired by contractors when required by regulation, bylaw, or building
code.
• More "fact-based" information for contractors regarding new equipment, technologies, and
installation practices.
• Better standards for equipment and installations, and enforcement of these standards.