Program managers get bombarded with repetitive questions that are both time consuming and inefficient. Plus, every time someone has a question that isn't answered immediately, there is a risk that they will:

• Move on to something else
• Do something incorrectly / come up with their own solution

The Solution: Up To Date Documentation + AI

Guides.co makes it easy for stakeholders to find answers that are accurate and contextual, in real-time. Leveraging AI and the organization's documentation, members can ask a question or provide information about their situation. Their question is analyzed and searches across all documents the user has access to. The results are interpreted by a natural language processor, which provides a human-like response, along with references and links to the specific pages within the documentation.

So users can ask questions like "How do I add a new customer to x system?". Guides responds with step-by-step instructions that come exclusively from available documentation, and provides links to the guides.

Watch the following video to see how Guides.co uses AI to provide contextual responses to users' questions using only source material from their Guides site.

This is a massive time saver for both members & administrators, ensuring the right processes are followed, and keeping people engaged and on task.

💡 Example - Alloy Fitness: Supporting personal trainers across America

With over 750 members across the USA, Alloy relies on Guides to stream the daily workout to all of their personal trainers. By using AI-search, all employees are able to quickly find information and resources they need from operating procedures, training information, and system support documentation -- reducing support requests by over 80%!