Step One: Planning Phase

In order to consult on the planning process, a committee will be created. The committee should include expertise from areas such as:
  • Information Technology
  • Marketing and Communications
  • Recruitment and Admissions
  • Advancement
  • Student Services
  • Accessibility

With this committee in place, there will be working sessions to discuss the specific goals of the institution, an overview of the environment, and an administrative view of the "student journey."

Key stakeholders will need to be consulted as well. This group includes students from all personas and administrators in student-facing departments.

In order to understand if there are any underlying internal conditions that might influence the consultations, we will perform of PESTEL analysis. PESTEL stands for "Political, Environmental, Social, Technological, Economic, and Legal issues."

Finally, there needs to be an understanding of goals, timelines, and other considerations.