Research needs to be conducted in order assess the "Student
Journey" from the perspective of the enroled student and
administrators.
To do this, simple interview questions will be developed. Many of
these interview questions will be open ended to allow for the
interviewees to express frustrations. Online surveys will be
created to get as many data points as possible.
One-on-one sessions will also be scheduled with select students and
administrators.
The responses will be documented and reviewed in order to better
understand the what is required in your "Student Journey", what is
required for administrators, and what is required of the technology
infrastructure.