Building on this definition of help desk software, by creating a powerful ticket-management platform, you now have a place to centralize all your customer conversations. You can quickly and easily increase productivity by automating business rules via triggers and automations, and by creating predetermined responses to frequently asked questions.

Customers appreciate having a single point of contact to get help for their issues. Help Desks enables conversations via web, email, phone, Twitter, Facebook, iPhone, iPad, Android, BlackBerry, Windows Phone, online chat, community forums, knowledge bases and more. No matter how your customer contacts you, a great help desk centralizes all communication so nothing gets ignored.