Freshdesk was built ground-up to make your agents' lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Freshdesk requires no installation or training. With an intuitive interface that speaks your language, your agents already "know" Freshdesk. And you get a powerful help desk up and running in minutes, without ever getting bogged down in technical jargon.

With Freshdesk you get the best value help desk solution at every stage of your growth. You can even rope in experts from outside your core support team or add occasional agents to temporarily scale up your team, one day at a time!