Customer support can get a bit unnerving at times. Imagine waking up to frustrated customer emails and answering angry callers every day. Add a heaped spoonful of repetitive tasks and boring replies, doesn't sound pleasant.

After all, happy support agents translate to happy customers, so if your support team is not jumping with joy, chances are your customers won't either.

Freshdesk lets you turn every support ticket into a chance for your support reps to earn points.The more points they earn, the higher they move up your leaderboard and get more bragging rights.

Get on the Support Diet

• Freshdesk Arcade lets you set scores and define how important Fast Resolutions, First Call Resolutions, Service Levels and Customer Satisfaction ratings are to your business.

Identify and Reward best players on your Leader Board

• With Freshdesk Arcade, supporting customers will no longer be a boring, repetitive chore to your support reps.
• Very ticket is a chance for them to earn points and climb up your leaderboard.
• That way, you know who your best players are by just looking at one place. Even better, Freshdesk Arcade even offers trophies to the fastest, sharpest and happiest support reps in your team.

AGENT PRODUCTIVITY

• Keep track of fast responses, first call resolutions and ticket overdues and boost agent productivity in your helpdesk.

SATISFACTION SURVEYS

• Find out which of your agents are closer to winning customer love consistently by getting feedback from customers.

REPORTING WITH FRESHINSIGHTS

• Identify bottlenecks in your customer support using advanced reports and drive workflows using actionable insights.