Customers demand the service levels that your support promises. With Freshdesk you can setup SLAs that tie what you promise to what you deliver. Of course, your SLAs become meaningless if they don't take into account business hours and holidays. With Freshdesk, SLAs work seamlessly, taking into account operating hours and annual holidays.
Where do your customers, agents and evangelists go to discuss about issues, solutions and ideas about your product? With Freshdesk you can create internal or public forums where you directly engage with your user community. You can even provide specialized access rights to let only certain customers view specific parts of your forums.
Your customers have ideas. They are ready to talk about them. But how do you listen to them, and engage your customers in shaping your business? With Freshdesk you can let your customers suggest and vote on ideas and solutions.