Process design is all about having the critical elements and resources in place to help your outsourced labour preform at the same level you want them to.

While there is a bit of training involved with any job, it's much hard to manage the quality and flow from abroad. Unlike traditional jobs the material must be available in a consistent and clear format to ensure that no matter who is doing the job - or from where - they are achieving similar results.

If you improve the process of who you do anything - you're improving your company.