Customer Success is NOT free help, glorified support or an afterthought!

• The pros & cons of "Seeds" (word of mouth) leads, and the best way to systematize their growth
• What it takes to make Customer Success a C-Level function (on par with sales & marketing)
• 6 keys to driving growth with Customer Success
• Why you're underestimating your Lifetime Customer Value by 50%
• How Gild dropped customer churn from 3-4% to <1% per month
• 5 Ways Topcon provides predictably excellent customer service