Do you find that the productivity of your team is low due to their lack of technical skills that are directly relevant to their roles? These skills can include highly role-specific skills as well as skills related to programs and processes they use on a regular basis including:
These skills gaps can be identified by doing some industry research and looking at the average time taken to complete a specific task. Another useful method is identifying a trend in meeting (or missing) reasonable deadlines.
First, you need to analyse your team and the productivity of your business to identify the gaps. Do this at the beginning of the year or periodically throughout the year. If you have team managers, sit down with them to define the skills that are needed in various areas.