On or around November 1, 2023, the process for employees to complete training for the HPCN was updated. The actual training content was not changed.

List of Questions

1. What does the new training experience look like for employees?
2. What does this change look like for company admins?
3. What happens to employees that had been previously invited to take the HPCN training?
4. If an employee has already completed all of their HPCN training, do they need to create a new HPCN Portal account?
5. I'm an employee and I have not received an email inviting me to the HPCN Portal.
6. I'm a company admin and my employee has not received an email yet inviting them to the HPCN Portal.
7. I/my employee had bookmarked the old training pages on Guides.co; will we need to access these anymore?

Questions and Answers

1. What does the new training experience look like for employees?

When company admins invite an employee to complete the HPCN training, the employee will receive an email from info@homeperformance.ca inviting them to click a link and create an account for the HPCN Portal.

When they open the link, the employee will be asked to enter a password; this can be a new password, or the same password as they previously used on Guides.co to access the training (if they already had an account), it does not matter.

This account is automatically tied to the company and employees will see the sector(s) that company admins have invited them to.

Employees can click each sector to view their training requirements.

From the sector view, employees click on "View on Guides" to access each course. If certificates of completion are required, employees are now able to upload the certificate themselves directly through their portal account (company admins still have the option to upload it for them if preferred).

When they click on "View on Guides" for the first time, employees will need to give permission to connect or create their Guides.co account. Depending on whether the employee has an existing Guides.co account, their screen will look like one of the screenshots below. In any case, they simply need to press the orange button to proceed.

2. What does this change look like for company admins?

When company admins log into their HPCN Portal account, they will notice that the "Invite Employee" button has changed to "Manage Employees". This section has been updated so company admins can now choose which sector(s) they want to invite, or uninvite, employees to join. This helps employees understand which training they are required to complete. From here, company admins can also "Archive" employees to remove them from the company's HPCN account if they leave the company; company admins can unarchive them at any time and their training progress will not be lost.

3. What happens to employees that had been previously invited to take the HPCN training?

Any employees that had been previously invited to HPCN training will receive a new email from info@homeperformance.ca on or around November 1, 2023. The email will invite employees to create a new HPCN Portal account - see question #1 for full instructions.

Any training that they had previously completed will be saved. If they still need to complete any training, they can do so through the new setup.

4. If an employee has already completed all of their HPCN training, do they need to create a new HPCN Portal account?

It is strongly recommended that employees who have completed the HPCN training create a new HPCN Portal. This ensures that they are setup and ready to easily review their training, take optional training courses, or recomplete their training should it be required.

5. I'm an employee and I have not received an email inviting me to the HPCN Portal.

First, check with your company admin to make sure they have sent you an invitation to the correct email address. If they have, check your spam/junk folder for an email from info@homeperformance.ca. If you still do not see an email, contact your company admin for support.

6. I'm a company admin and my employee has not received an email yet inviting them to the HPCN Portal.

First, make sure your employee has been invited through your HPCN Portal account by clicking on "Manage Employees". If they have been invited, their name and email address should show up under "Invited". If they are not there, send them a new email invitation.

Secondly, ask your employee to check their spam/junk folder for an email from info@homeperformance.ca

Thirdly, you can resend the invitation to your employee by clicking on "Manage Employees" and then "Invited". You will see a "Resend Invitation" button next to their name; note: this button will appear 24 hours after sending the first invitation.

If you have completed the steps above and your employee still has not received an email, contact us for further assistance at hpcn@homeperformance.ca or 604-755-3469.

7. I/my employee had bookmarked the old training pages on Guides.co; will we need to access these anymore?

We recommend deleting any old bookmarks you or your employees may have saved to access the HPCN training on Guides.co. This new process, where employees log into the HPCN Portal and access training directly from there, should be the most straightforward option moving forward.

Note: If you do wish to log into Guides.co directly, you may be prompted to reset your password the first time. If you choose to do so, we recommend having the same password for your Guides.co and HPCN Portal accounts to avoid confusion.