1.Eligibility - companies need to determine what positions are eligible to work remotely, and state them in their policy.
2.Availability - expectations should be outlined in the policy. Whether it's instating a blanket 9 a.m. to 5 p.m. work requirement or letting employees set their own schedules and how many days per week are allowed (if not all/any).
3.Responsiveness & Communication - immediately, until the end of the day… and also specify what modes of communication should be used - phone calls, emails, video calls, chat messages
4.Productivity measurements - outcomes of work - time spent on the project, number of cases resolved, amount of client interactions; number of calls made, number of documents written, number of blog posts …,
5.Equipment & Tech support - determine what equipment is needed, and what organizations are willing to offer (computers, headsets, cameras, pay phone bills, pay internet bills … etc.) internet service that meets a certain speed requirement. Also, it should be a clause of protecting organization's property/equipment
6.Rightful termination to assure that no employee will be terminated on the basis of working remotely.
7.Security & Confidentiality - maintain cybersecurity when everyone works remotely can be challenging. That is why training is needed, also stated in the policy rules, such as "not working with public Wi-Fi" and etc. and similarly rules for sharing sensitive information.