A great way to quickly scale customer support is to provide a support community where you can participate and answer questions but where customers can also help each other.

This can save you COUNTLESS hours answering the same question over and over. If you train your customers to check the community first, it can become an excellent way to communicate updates to them, dig into issues and needs deeper in a crowd-sourced fashion and really engage with your customers on a human level which allows you to build relationships with them.

Relationships build trust which = CUSTOMER RETENTION.