You've got your initial support channels set up and you want to be sure to maximize their value by integrating them all into a unified support portal. This might just be a web page that includes your FAQs, a link to your community or forum, links to your Twitter account and Facebook page and an email address or email submission form.

Or, if you're using a community software that provides widgets, it may include embedded widgets that allow you to pull in content from the community and/or a feedback widget to allow users to post to your community directly from this page.