The Vanilla Forums Community Playbook packages the deep expertise of community managers and experts into one convenient resource.
More than ever, consumers of content, goods and services want a voice within a community of others who all share a common interest.With so many sites competing for attention, a successful community must be engaging and reward member participation. Vanilla provides a modern community platform to organizations who want to improve customer service, increase advocacy, and strengthen brand loyalty. Vanilla has the features you expect from a modern platform including: complete theme control, a comprehensive reputation system, notifications and single-sign-on.Founded in December 2009, Vanilla started as an open source project. Today, Vanilla's software-as-a-service (cloud) offering helps thousands of companies provide a great community experience to millions of people worldwide.