What Does Each Snapshot Status Mean?

Snapshots can have one of four statuses in the Status column.

  • Running - Snapshot is currently in a running state and collecting data.*
  • Stopped - Snapshot is stopped and is not collecting data.
  • Pending - You will see this status when a snapshot has just been created. Our backend system is updating files and the snapshot has not begun to track data. Once our system had updated, the snapshot will automatically change to a running status.
  • Scheduled - Snapshot is scheduled to start on a later date and time. On the scheduled date and time the snapshot will automatically change to a running status.

* Even if the snapshot is in a running, if the tracking script is not installed the snapshot will not collect data.