​Procedure 4 - Check For Passed Authentication Entry Or The MAC Address In The Log

Step 1
Check to see if latest event for that endpoint was a passed authentication.

Step 2
Since even after the passed authentication, the endpoint is still having issues, there may be configuration mismatch between the ISE and the network access device (NAD).

Step 3
If there are no events for that endpoint, follow the flow chart shown in Figure 3 for further troubleshooting on the NAD and the endpoint.